• When should I expect to get a response after submitting a ticket?

    ANSWER: Expect a response within 24 business hours.


  • Can I submit a ticket on behalf of someone else?

    ANSWER: Yes, but the person you are submitting a ticket on behalf must be aware you are creating a ticket on their behalf and you must provide the contact details of the person you are submitting a ticket on behalf.


  • I Submitted the document that I am out of Compliance with and still I am unable to clock my time?

    ANSWER: Allow up to 48 hours for processing of the document submitted to be uploaded and updated.


  • I am unable to clock my time in due to task code error or overlap?

    ANSWER: Submit a helpdesk ticket and attach screenshots of any error messages where applicable.