When should I expect to get a response after submitting a ticket?
ANSWER: Expect a response within 24 business hours.
Can I submit a ticket on behalf of someone else?
ANSWER: Yes, but the person you are submitting a ticket on behalf must be aware you are creating a ticket on their behalf and you must provide the contact details of the person you are submitting a ticket on behalf.
I Submitted the document that I am out of Compliance with and still I am unable to clock my time?
ANSWER: Allow up to 48 hours for processing of the document submitted to be uploaded and updated.
I am unable to clock my time in due to task code error or overlap?
ANSWER: Submit a helpdesk ticket and attach screenshots of any error messages where applicable.